Returns and Exchanges
No Hassle Return Policy
If you don't like it or want it, we'll take it back, no questions asked!
For over 200 years, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund. Sale and Clearance merchandise may be returned within thirty (30) days of purchase.
Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.
Exchanges cannot be processed online or by mail. Please return the merchandise for credit and place a new order. If you need assistance, please contact Customer Service.