General FAQs

Received your order with a broken item?

We apologize that your Pfaltzgraff item(s) were damaged during shipping. Our objective is to correct this issue without delay. To accomplish this in the most expedient manner please follow the steps below:

  1. Send us an email at this address: service@Pfaltzgraff.com.
  2. Copy the following as the Subject Line: “Damaged in Shipping: Order# PFZ123456”. Please use the Order # located on your packing slip.
  3. Determine the number of items that are damaged and follow the appropriate steps outlined here:
    • 1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
    • 3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.
Where can I purchase Pfaltzgraff?

You may purchase Pfaltzgraff products online from this website or by calling our Consumer Helpline at 1-800-999-2811. Pfaltzgraff products are also offered in many fine stores across the United States.

Where can I use my Pfaltzgraff E-Gift Cards?

Pfaltzgraff E-Gift Cards can be used on our website.

How can I redeem an E-Gift Card?

When shopping at Pfaltzgraff.com, make your selections and proceed to Checkout as usual. Enter the E-Gift Card number during checkout, then click APPLY to redeem.

How can I check the balance of my E-Gift Card?

You can enter your E-Gift Card number at checkout and you will be able to see the discount amount applied towards your order.

Where will my E-Gift Card be sent?

The E-Gift Card will be sent to the email used for checkout. We recommend you then forward the email to the intended recipient, or you can print it out and hand deliver it.

Does the E-Gift Card expire?

Pfaltzgraff E-Gift Cards never expire and carry no fees.

Can I use the E-Gift Card myself?

Yes, you can use E-Gift Cards yourself.


LOYALTY REWARDS PROGRAM
What is the Pfaltzgraff Rewards Program?

The Pfaltzgraff Rewards Program is a points-based program with different membership tiers and redemption levels.

If you have any questions about the Pfaltzgraff Rewards program, please contact us at Service@Pfaltzgraff.com. We love talking to you!

Why should I join the Pfaltzgraff Rewards Program?

When you create an account and become a member of the Pfaltzgraff Rewards program, you’ll immediately receive access to exclusive benefits. As you continue to spend and engage with Pfaltzgraff, you’ll unlock more and more Rewards.

Why aren't I getting emails?

If you're not getting emails it could mean you've previously unsubscribed from Pfaltzgraff emails. This would also opt you out of Loyalty emails. If you would like to receive Loyalty emails, you must sign up for our emails again. Just go to the "Stay Connected" section below, enter your email, and hit Submit. Then enjoy all the benefits of the Pfaltzgraff Loyalty Program!

If you already receive promotional emails from us but aren't receiving any Loyalty emails, please contact us at Service@Pfaltzgraff.com and we'll look into it.

How long will my benefits last?

The Pfaltzgraff Rewards program is a lifetime program. Once you reach a tier you will keep those benefits forever* no matter what your points balance is. However, points do expire after 12 months of inactivity, so we hope you'll continue to shop with us!

*If a product was returned that added to a tier increase, a customer may drop a tier.

Am I eligible to join the Pfaltzgraff Rewards Program and receive member benefits?

Everyone except unauthorized resellers and employees is welcome to become a member of the Pfaltzgraff Rewards program and receive benefits. You do not need to make a purchase to create an account.

How do I earn Rewards Points? Do they expire?

There are several ways to earn Rewards points! Check out the list below to learn more.

Sign Up Bonus - Create an account and earn points.
Write a Review - Earn points by writing reviews for the products you purchased through Pfaltzgraff.com, or for the website itself. (Only Verified Buyers, customers who receive review emails after purchasing, will receive points.)
Follow on Social - Follow our Instagram, Facebook and Pinterest pages and earn more points!
Make a Purchase - Earn points for every dollar spent on an order.
Refer a Friend - Refer your friends and earn points when they make a purchase through your link. And they'll get something, too!
Birthday Bonus - Add your birthday to your account and you'll receive a Birthday Gift for your special day.
Your Rewards points will expire after 12 months of inactivity, but you'll keep your tier status.

How do I redeem my Pfaltzgraff Rewards Program Points?

First, make sure you're logged in to your account. Then go shopping!

Once you're done, go to checkout as usual. Your Rewards will be available via a dropdown list. You can select the number of points you'd like to redeem, then click the "Apply" button and you're done! Please note, Rewards cannot be combined with coupon codes.

How do I check my point balance?

As long as you're logged in to your account, your points will display at the top right of every page. You can also check your balance and tier status on your Account page. Just go to the account page and click My Rewards in the menu on the left.

Can I redeem Rewards without purchasing anything?

Our system will not allow $0 orders to process, so you must have at least 1 product in your cart to redeem any Rewards.

Can I stack my Rewards with another promotion?

At this time, our system can only accept one discount per order, so you cannot stack Rewards with any other promotion.

How do I know what tier I'm in?

Go to the Account page and log in, then check your tier by clicking on the My Rewards tab in the navigation bar on the left.

Will past purchases count towards my status?

Purchases made prior to the Program launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase.

What if I already follow Pfaltzgraff on Instagram, Facebook and Pinterest?

You must click the ‘Follow us' boxes in the Points section on the Loyalty page. This will allow us to see that you already follow and like us on these channels, and the points will then be added to your account.

How do I Refer a Friend?

To refer a friend who has never purchased from Pfaltzgraff.com, go to the Refer A Friend page and follow the directions. Once you enter their email address we'll send them an email with your unique referral link to use.

Once your friend places their order through your referral link, you will earn your points! These credits will be posted to your Rewards Program account within 24 hours of when your friend's order is fulfilled and shipped.

If your friend has placed their order but you're still not seeing your referral points, please email us at Service@Pfaltzgraff.com and include your friend's name and email address. We'll check on their order and make sure you get your points.

What happens to my new points if I return a product? What if I used points to purchase?

When a product is returned, the points you earned from the purchase will be subtracted from your Rewards balance.

If the product was purchased with points, those points will be added back into your account once the return is complete.

Where are my points for leaving a review?

If you left a review through a review email, your points should be posted to your account within 24 hours.

Please Note: Only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews. You must write the review through the link in the review email. It may take up to 24 hours for the points to post to your account.

If it has been over 24 hours and your points are still not reflected in your account, please email us at Service@Pfaltzgraff.com and we'll make sure everything gets straightened out.

How many times can I write a review for points?

You can write as many reviews as you like, but only one review per product purchased.

Please Note: points will only be given to Verified Buyers of purchased products, for reviews written through review emails.

Do I earn Rewards Program points on orders thru third-party partner sites?

Rewards can only be earned through purchases made directly through Pfaltzgraff.com. Orders placed on Amazon.com or any other partner site will not earn you Rewards Program points.

Do I qualify for free shipping?

All our customers qualify for free standard shipping on orders of $99 or more. Honorary Tier members qualify for free standard shipping on orders of $30 or more.

How do I redeem my free shipping benefit as an Honorary Tier member?

As long as you are logged into your account and have reached Honorary Tier your shipping benefit on orders of $30 or more will be automatically applied to your cart during checkout.

Why did I drop a membership tier?

If you reached a new membership tier then made a return shortly after, the points you received for that purchase were subtracted from your total points and your membership status was lowered.

What is the Free Birthday Gift and how do I get it?

To receive your free birthday gift, go to the Happy Birthday icon under Ways to Earn Points above, and enter your birthday. Then, at the beginning of your birthday month you'll receive an email with a special birthday link. Just click this link and you'll see your birthday points!