For nearly two centuries, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund or replacement. Sale and clearance merchandise may be returned within thirty (30) days of purchase.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.

Contact Consumer Services now

Products designed to compliment
and extend your patterns.

Items marked "EXCLUSIVELY AT PFALTZGRAFF.COM" are available only at Pfaltzgraff.com. You won't find them anywhere else. We constantly listen to our customers and create new products that take a dinnerware set from simple to a complete tabletop experience. Click here to see all of our Exclusives.

Contact Consumer Services now

Our web site prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price at another authorized dealer, we will do everything possible to meet or beat that price. Price matching applies only to identical conditions of sale.

The item must be in stock at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a web site. This offer does not apply to items advertised below our cost.