Lifetime Replacement Program
Break it, drop it or chip it and we'll replace it!
As a customer of Pfaltzgraff.com, you are automatically registered in our Lifetime Replacement Program. This unique program offers you the ability to replace any broken dinnerware piece that you purchased directly from us at 50% off of the current suggested retail price (MSRP) plus sales tax, shipping and handling. This offer is good from the date of purchase for as long as you own the product. You simply call Customer Service to place your order and then return, at your expense, the damaged pieces. This offer is subject to product availability at the time of the replacement request and to the receipt of the replacement products by Lifetime Brands, Inc. Lifetime Brands cannot and does not guarantee the availability of specific pieces in specific patterns.