Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.

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This offer is good from the date of purchase for as long as you own the product. You simply call Customer Service to place your order and then return, at your expense, the damaged pieces. This offer is subject to product availability at the time of the replacement request and to the receipt of the replacement products by Lifetime Brands, Inc. Lifetime Brands cannot and does not guarantee the availability of specific pieces in specific patterns.

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The item must be in stock at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a web site. This offer does not apply to items advertised below our cost.