about order changes

• Our goal is to ship in stock catalog and web orders within 24-48 hours of receipt. If you need to cancel an order please contact customer service as soon as possible. We will make every effort to cancel your order for you. If we are temporarily out of stock, you will be notified accordingly. Your credit card is not charged until your order ships.
Return/refund information
• Refunds are available when the original receipt accompanies the return of non-furniture items within ninety days of purchase. Furniture return arrangements must be made within 14 days of delivery. If you no longer have a receipt, we will exchange your item or issue a merchandise credit. To return an item by mail, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Customized product may not be returned for reasons other than damage or defect. Shipping and handling and return postage charges will be refunded if the return is a result of our error.

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