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Return to Customer Service
delivery, tax and
shipping information
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Delivery information
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Standard delivery
- UPS
Ground - Normal delivery for in-stock items is
5-10 business days.
- US Mail -
Deliveries to PO Box
addresses, APO/FPO addresses, PR, VI
and GU will be via the
US Postal Service.
Please allow 3-6 weeks
for delivery to PR, VI,
GU and APO/FPO
addresses.
Deliveries to Alaska
and Hawaii will be via
US Postal Service
Priority Mail for
standard delivery price
plus an additional $10.
Please allow 5-10
business days for
delivery. If we are temporarily out of stock, you will be notified accordingly. Catalog Delivery Charges apply to purchases made through our catalog and Web site. Delivery charges will vary on purchases made at Factory Stores. See chart below.
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Express delivery
- If you need an order in a hurry, select the Express Delivery option on the order form. Allow 3-4 business days for this option. See chart
below for Express Delivery charges. Express delivery is available for U.S. deliveries only. Sorry no Express Delivery to PR, VI, GU & APO/FPO addresses. Express delivery requires a physical street address - no P.O. boxes. In stock items only. Express delivery not available for Pfaltzgraff Cleaner.
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Canadian delivery
All orders are in U.S. dollars, payable in U.S. funds only. Canadian delivery includes all taxes/fees for delivery directly to the customer's door. Allow 7-10 business days for delivery. Online Canadian delivery coming soon! Order now by calling 1-800-999-2811.
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State and local tax information
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No state or local tax
due in: AK, AR, DE, HI, KY, MT,
ND, NE, NH, NM, OK, OR,
RI, SD, UT, VT, WV, WY
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Merchandise and
Delivery charges are
subject to tax on
merchandise shipped to
the following states:
CO, CT, FL, GA, IN, KS,
MI, MN, MO, NC, NV, NY,
OH, PA, TN, TX, WA, WI.
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Merchandise ONLY is subject to state and local tax in all states not noted above.
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Shipping and handling information
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Our shipping and handling charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate. An additional heavyweight charge will be applied to heavy or oversized items as indicated. |
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Note: Any
single order may contain a
maximum of 4 shipping
addresses: the billing
address plus 3 additional
shipping addresses. |
Shipping & handling charges
for U.S. and Canadian orders
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Standard delivery |
Express delivery |
Canadian delivery* |
| Up |
to |
$19.99 |
add |
$6.95 |
$19.95 |
$9.75 |
| $20.00 |
to |
34.99 |
add |
$8.95 |
$25.95 |
$12.75 |
| $35.00 |
to |
$44.99 |
add |
$11.95 |
$33.95 |
$17.25 |
| $45.00 |
to |
$54.99 |
add |
$13.95 |
$38.95 |
$19.50 |
| $55.00 |
to |
$64.99 |
add |
$16.95 |
$41.95 |
$23.50 |
| $65.00 |
to |
$74.99 |
add |
$17.95 |
$44.95 |
$25.50 |
| $75.00 |
to |
$94.99 |
add |
$19.95 |
$47.95 |
$27.75 |
| $95.00 |
to |
$114.99 |
add |
$21.95 |
$50.95 |
$30.25 |
| $115.00 |
to |
$134.99 |
add |
$23.95 |
$53.95 |
$32.00 |
| $135.00 |
to |
$154.99 |
add |
$26.95 |
$57.95 |
$36.25 |
| $155.00 |
to |
$194.99 |
add |
$29.95 |
$65.95 |
$41.25 |
| $195.00 |
to |
$249.99 |
add |
$35.95 |
$70.95 |
$48.50 |
| $250.00 |
to |
$349.99 |
add |
$45.95 |
$79.95 |
$56.50 |
| $350.00 |
to |
$449.99 |
add |
$55.95 |
$89.95 |
$62.50 |
| $450.00 |
to |
$699.99 |
add |
$65.95 |
$99.95 |
$73.75 |
| $700.00 |
And Up |
|
add |
$75.95 |
$129.95 |
$84.50 |
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