Order Changes and Returns

Catalog and web orders

Our goal is to ship in stock catalog and web orders within 24-48 hours of receipt. If you need to cancel an order please contact customer service at 888-747-0475 as soon as possible. We will make every effort to cancel your order for you. If we are temporarily out of stock, you will be notified accordingly. Your credit card is not charged until your order ships.

Return/refund information

Sterling Silver returns will be accepted on Unused, Unopened product only. Returns should be mailed to:

Wallace
Pfaltzgraff Consumer Services
515 Zarfoss Road
York PA 17404

Refunds are available when the original receipt accompanies the return of items within ninety days of purchase. If you no longer have a receipt, we will exchange your item or issue a merchandise credit. To return an item by mail, return via UPS Ground or insured parcel post. Customized product may not be returned for reasons other than damage or defect. Shipping and handling and return postage charges will be refunded if the return is a result of our error.