General FAQs
Where can I purchase Pfaltzgraff?
Does Pfaltzgraff have outlet stores?
Can I order Pfaltzgraff products through the mail?
Where can I use my Pfaltzgraff Gift Card?
How can I get on your mailing list?
When I bought my Pfaltzgraff, there was a card inside the box that referred to registering my pattern. What is
this about and why should I register?
Return Policy
What is the Pfaltzgraff return policy?
How do I return an item when I no longer have the packing list?
Shipping Information
What shipping options are available?
Will you hold an order to be shipped at a later date?
Product FAQs
Dinnerware FAQs
What material does
Pfaltzgraff use to make
dinnerware?
What
is the difference between
earthenware, stoneware,
porcelain and bone china?
What is the best way to warm and bake foods in my stoneware or earthenware?What is the best way to warm and
bake foods in my porcelain?
What's included in a five-piece place setting of dinnerware?
What's included in a four-piece place setting of dinnerware?
Does Pfaltzgraff offer glassware to match or coordinate with my dinnerware pattern?
I'm looking for a serving bowl to match my pattern. Where can I find it?
What accessories can I get in my pattern?
Are Pfaltzgraff products dishwasher and microwave safe?
What happens if my pattern is retired?
Why do I
see gray lines on my dishes?
Are my dishes
safe?
Flatware FAQs
When I'm setting the table, which utensils go where?
I'm looking for flatware to go with my Pfaltzgraff pattern. Any recommendations?
Is Pfaltzgraff flatware dishwasher safe?
Use and Care Brochures
Where do I get a Use & Care
Brochure for my product?
Registry FAQs
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General FAQs |
Q: Where can I purchase Pfaltzgraff?
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A: Pfaltzgraff products are offered in many fine stores across the United States, including our Pfaltzgraff Factory Stores.
Visit the Where to Buy section of this Web site to find the store location nearest you.
You may also purchase Pfaltzgraff products online from this
website or by calling our Consumer Helpline at 1-800-999-2811. |
Q: Does Pfaltzgraff have outlet stores? |
A: Yes. Please visit the
Where to Buy section of this Web site or call our Consumer Helpline at 1-800-999-2811, to find the outlet
location nearest you. Pfaltzgraff outlets carry first quality products, including special items and special values. Some
Pfaltzgraff outlet stores also carry seconds (items with minor flaws offered at great savings).
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Q: Can I order Pfaltzgraff products through the mail? |
A: Yes. To obtain a copy of our order form, click here. You will need the Adobe Acrobat Reader to
access this file. Get Adobe Acrobat Reader free by
clicking here. You may fax your order to us at 1-800-666-1877,
24 hours a day, 7 days a week. |
Q: Where can I use my Pfaltzgraff Gift Card? |
A: Currently Pfaltzgraff Gift Cards can be used at all our Pfaltzgraff Factory Stores, and by phone,
at 1-800-999-2811, or on
our Web site. |
Q: How can I get on your mailing list?
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A: It's easy. Just go to the
Customer
Service section of this site. You don't need to own a Pfaltzgraff product to sign up. You may also call the Pfaltzgraff
Consumer Helpline at 1-800-999-2811 for more information. You should receive your first free catalog within
2-3 weeks of signing up. |
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Return Policy |
Q: What is the Pfaltzgraff return policy? |
A: Please click here to see our policies on Order changes,
Cancellations, Returns and Refunds. |
Q: How do I return an item when I no
longer have the packing list? |
A: Please contact our Customer Service department for
assistance at 1-800-999-2811 or email us at service@pfaltzgraff.com
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Shipping Information |
Q: What shipping options are available? |
A: Please click here to see our Delivery, Tax and Shipping Information. |
Q: Will you hold an order to be shipped
at a later date? |
A: We regret that online orders cannot be held for a later
shipping date.
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Product FAQs |
Dinnerware FAQs |
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Q:
What material does
Pfaltzgraff use to make
dinnerware?
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A:
Pfaltzgraff has
used earthenware, stoneware,
porcelain and bone china
at some point in our
history. Our current
dinnerware patterns are
made primarily of
stoneware and
earthenware. Ironstone
and porcelain dinnerware
may be offered less
frequently.
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Q:
What
is the difference
between bone china,
porcelain, stoneware and
earthenware?
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A:
Bone China is made from
a mixture of bone ash
and highly refined clay
and is typically fired
at over 2200º F. It is
pure white or cream and
translucent. Bone china
is the most durable of
the ceramic types that
are discussed here.
Porcelain is made from
highly refined white
clay and can be fired at
over 2300º F. It is
often translucent and
non-porous. Porcelain
tends to be thinner and
lighter than stoneware
with a more delicate
appearance.
Stoneware is a hard,
durable ceramic made of
light colored clay
typically fired at over
2200º F. It is opaque
and porous. Stoneware
dinnerware tends to be
thicker and heavier than
porcelain or china. It
can be glazed in a wide
variety of colors and
finishes (matte, satin,
and shiny) for diverse
designs.
Earthenware is made from
a mixture of clay and
sand and is usually
fired at temperatures
near 2100º F.
Earthenware is opaque
and porous and tends to
be less resistant to
chipping than stoneware.
Earthenware is an ideal
medium for hand-painted
and embossed designs.
The lower firing
temperatures allow for
more intense color than
would be possible with
other types of ceramics.
Ironstone is a heavier,
stronger type of
earthenware.
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Q: What is the best way to warm and bake foods in my stoneware
/ earthenware?
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A: Pfaltzgraff stoneware is microwave, conventional oven, freezer and dishwasher safe. We suggest the following when baking in your stoneware:
1. Do not subject your stoneware or earthenware to sudden or extreme temperature changes. Start your oven no higher than 225°F for the first 10 minutes, then increase to desired temperature.
2. Do not place hot dishes on a wet surface or handle with a wet cloth. The hot dish may break when touching the colder water.
3. Do not place stoneware or earthenware on direct heat, in the broiler, or under a microwave browning element.
4. Always use a padded mitt when removing from oven or microwave.
5. When warming in microwave, use the stoneware piece that best fits the portion size. This way, all items will heat evenly and not cause "hot spots" in your stoneware that could lead to crazing and cracking.
6. Earthenware can
become extremely hot
when used in the
microwave. Use of
potholders or padded
mitts is recommended.
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Q:
What is the best way to
warm and bake foods in
my porcelain?
|
A: Pfaltzgraff
porcelain is microwave,
conventional oven,
freezer and dishwasher
safe. We suggest the
following when baking in
your porcelain:
1. Do not subject
your porcelain to sudden
or extreme temperature
changes. Start your oven
no higher than 225°F for
the first 10 minutes,
then increase to a
temperature no higher
than 350 degrees.
2. Do not place hot
dishes on a wet surface
or handle with a wet
cloth. The hot dish may
break when touching the
colder water.
3. Do not place
porcelain on direct
heat, in the broiler, or
under a microwave
browning element.
4. Always use a padded
mitt when removing from
oven or microwave.
5. When warming in
microwave, use the
porcelain piece that
best fits the portion
size. This way, all
items will heat evenly
and not cause "hot
spots" in your piece
that could lead to
crazing and cracking.
6. Porcelain with a
metallic rim should not
be used in a microwave.
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Q: What's included in a five-piece place setting of dinnerware?
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A: A five-piece place setting consists of a dinner plate, salad plate, bowl, and cup and saucer.
Boxed sets of four place settings (20 pieces) are available in
a limited number of patterns.
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Q: What's included in a four-piece place setting of dinnerware?
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A: A four-piece place setting consists of a dinner plate, salad plate, bowl, and a mug. Boxed sets
of four place settings (16 pieces) are available in many patterns.
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Q: Does Pfaltzgraff offer glassware to match or coordinate with my dinnerware
pattern?
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A: Matching or coordinating glassware is available for many of our dinnerware patterns. Check our
website or current catalog, or stop by your favorite Pfaltzgraff store to see what is available to match or
coordinate with your pattern. Find the sore locations nearest your by using the
Where to Buy section.
Have you registered your Pfaltzgraff pattern? If not, visit the
Customer Service section of this site, to register and receive a free seasonal catalog., You may
call our Consumer Helpline at 1-800-999-2811 to speak to a representative if you prefer.
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Q: I'm looking for a serving bowl to match my pattern. Where can I find it?
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A: Most serving pieces are sold at Pfaltzgraff retail and outlet locations. Many are also offered
at department stores that carry Pfaltzgraff products. Use the Where to Buy
section of this site to help you location Pfaltzgraff and department stores nearest you.
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Q: What accessories can I get in my pattern?
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A: A variety of accessories is available in most Pfaltzgraff patterns. Accessories range from basic
(sugar & creamer, salt & pepper, vegetable bowl, etc.) to unique (corn dishes, ice cream cone dishes).
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Q: When I bought my Pfaltzgraff there was a card inside the box that referred to registering my pattern. What is this about, and why should I register?
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A: Registering your pattern enables us to notify you of any changes to your pattern status. In
addition, your name is placed on our mailing list so that you can receive seasonal catalogs, offers and
information.
Please refer to the Customer
Service section of this site to register your pattern and place your name on our mailing list.
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Q: Are Pfaltzgraff products dishwasher and microwave safe?
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A: Pfaltzgraff dinnerware is safe to use in the dishwasher and microwave.
Earthenware can become
extremely hot when used
in the microwave. Use of
potholders or padded
mitts is recommended.
Never use any dinnerware
with metal trim in the
microwave.
Pfaltzgraff also licenses other manufacturers who produce coordinating items. Please read the use and care instructions for any non-ceramic products
carefully.
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Q: What happens if my pattern is retired? |
A: The decision to stop making a pattern is always a difficult one. We know choosing a dinnerware pattern is an important decision for you and we will continue to produce a pattern as long as there is enough demand for it;
however, when the demand drops, we are forced to make a choice. We will either retire a pattern, or add it to
our "By Request" program. Registering your pattern is very important if you wish to be notified any change in your pattern status.
Retired
If your pattern is
retired, we will notify
you and give you the
opportunity to complete
your set.
By Request
When demand for a pattern falls significantly yet still exists, the pattern may
be offered yearly through our "By Request" program. Look on our
"By Request"
page for more details about this program. |
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Q: Why
do I see gray lines on
my dishes? |
A:
Some stoneware owners notice gray marks or “scratches” on their dinnerware. This is
not a defect. These marks can occur when metal utensils come into contact with the hard
glazes typically used by most stoneware manufacturers.
Stoneware glazes look and feel very smooth; however, the surface is composed of
microscopic peaks and valleys. When metal utensils, which are often softer than the
glaze, contact the stoneware, tiny metal particles become caught in the microscopic
valleys.
Though some users characterize the gray marks as scratches, usually there is no
damage to the glaze or the stoneware body. The metal deposits can be removed with a
variety of cleansers, including Pfaltzgraff Stoneware & Porcelain Cleaner, Zud, Bar
Keepers Friend, etc.
Pfaltzgraff developed Pfaltzgraff Stoneware & Porcelain Cleaner specifically to
remove metal marks from ceramic products. The combination of chemical action and a mild
abrasive in the cleaner easily removes the metal particles from the glaze. Pfaltzgraff
Stoneware & Porcelain Cleaner is endorsed by the American Standard Company for use with
its Americast® products |
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Q: Are
my dishes safe? |
A:
Pfaltzgraff,
a Lifetime Brands
company, stands behind
the safety and quality
of all of its products.
It is our Company Policy
to use only lead-free
glazes, pigments or
decals in our porcelain,
stoneware, china and
earthenware products. We
know of no company with
a more stringent policy
with respect to the use
of lead, cadmium and
other contaminants than
Pfaltzgraff.
Our products meet or
exceed U.S. Food and
Drug Administration
(FDA) standards.
Pfaltzgraff products
also comply with strict
State of California
standards, commonly
referred to as
“Proposition 65,”
relating to lead,
cadmium and other
contaminants.
All of our products are
tested by accredited,
independent laboratories
before they are shipped
to the U.S. To further
guarantee the safety of
our products, we
randomly test our
merchandise in the U.S.
Lifetime Brands has been
sourcing products in
Asia for over 40 years,
and we are very careful
in selecting the
factories in which our
products are
manufactured. We have
over 150 Company
employees in Asia, and
are able to closely
monitor strict
compliance with all U.S.
standards. Were we to
find items that did not
meet FDA or Proposition
65 standards, those
products would be
destroyed and not
imported into the U.S. |
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Flatware FAQs
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Q: When I'm setting the table, which utensils go where?
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A: A five-piece place setting of flatware includes a dinner fork, salad fork, dinner knife, teaspoon and dinner/soup spoon.
Working outward from the dinner plate, on the left, place the dinner fork and then the salad fork. On the right
,place the dinner knife, with the blade toward the plate, and then the teaspoon. If soup is being served, the dinner/soupspoon can
should be placed to the right of teaspoon, or served with the soup.
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Q: I'm looking for flatware to go with my Pfaltzgraff pattern. Any recommendations?
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A: Pfaltzgraff offers a line of beautiful flatware patterns, designed to complement a variety of dinnerware selections. Go to Shop
Flatware to see the complete selection.
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Q: Is Pfaltzgraff flatware dishwasher safe?
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A: Pfaltzgraff flatware is safe to use in the dishwasher. Please read the use and care instructions carefully.
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Use &
Care Brochures |
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Q: Where can I find
a Use & Care Brochure for my
product? |
A: Pfaltzgraff has
the following Use & Care
brochures available for
download as a PDF file.
Please click on the
brochure that you need.
Earthenware Use & Care
Hand-Painted Earthenware
Use & Care
Stoneware Use & Care
Hand-Painted Stoneware
Use & Care
Glassware
Use & Care
Hand-Painted
Glassware
Use & Care
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Registry FAQs |
Q: Where can I find out more information about Pfaltzgraff's Registry |
A: Please visit our Registry FAQ's in our registry section for more information. |
