General FAQs

Where can I purchase Pfaltzgraff?

Pfaltzgraff products are offered in many fine stores across the United States. You may also purchase Pfaltzgraff products online from this website or by calling our Consumer Helpline at 1-800-999-2811.

Can I order Pfaltzgraff products through the mail?

Yes. To obtain a copy of our order form, click here [PDF]. You will need the Adobe Acrobat Reader to access this file. Get Adobe Acrobat Reader free by clicking here. You may fax your order to us at 1-800-717-2481, 24 hours a day, 7 days a week.

Where can I use my Pfaltzgraff Gift Card?

Pfaltzgraff Gift Cards can be used by phone, at 1-800-999-2811, or on our web site.

How can I get on your mailing list?

It's easy. Just go to the Support section of this site. You don't need to own a Pfaltzgraff product to sign up. You may also call the Pfaltzgraff Consumer Helpline at 1-800-999-2811 for more information.

When I bought my Pfaltzgraff, there was a card inside the box that referred to registering my pattern. What is this about, and why should I register?

Registering your pattern enables us to notify you of any changes to your pattern status. In addition, your name is placed on our mailing list so that you can receive offers and information. To register a pattern online, sign in and click the "My Pattern" option on the account page.

Please refer to the Support section of this site to register your pattern and place your name on our mailing list.