Our Most Frequently Asked Questions

What shipping options are available?

Please click here to see our Delivery, Tax and Shipping Information.

Where can I purchase Pfaltzgraff?

Pfaltzgraff products are offered in many fine stores across the United States. You may also purchase Pfaltzgraff products online from this website or by calling our Consumer Helpline at 1-800-999-2811.

How can I get on your mailing list?

It's easy. To sign up on our email list (to receive special offers and news about your favorite Pfaltzgraff products), click here. To receive a catalog from us, you can sign up for it by clicking here. You don't need to own a Pfaltzgraff product to sign up. You may also call the Pfaltzgraff Consumer Helpline at 1-800-999-2811 for more information. You should receive your first free catalog within 2-3 weeks of signing up.

What is the Pfaltzgraff return policy?

Please click here to see our policies on Order changes, Cancellations, Returns and Refunds.

Where can I find a Use & Care Brochure for my product?

Pfaltzgraff has several Use & Care brochures available for download as a PDF file. Please click here for specific product brochures.